Should You Use CCTV Systems For Surveillance in the Workplace?

It’s one of the hottest premises on the TV reality show circuit. Business owners whose businesses are floundering contact a celebrity expert for help. The experts come into the business and install CCTV systems to observe the “typical” working day. It’s been used in beauty salons, restaurants, hotels and bars and the ratings prove that it’s a popular format. One of the experts, Bar Rescue’s Jon Taffer, is a great believer in CCTV camera use to keep employees on their toes and honest. But is it a good idea to set up CCTV systems to spy on your employees? There are two sides to the coin. These are the pros and cons you should consider when deciding whether to install a surveilance camera system in your place of business.
Legal Ramifications
Before you dig in and set up a surveilance camera system in your business, research the laws in your state about the installation of surveillance systems. Some states practically give you carte blanche because it is your property, while others have strict rules about where you can and can’t install a security camera. In general, most states don’t allow you to install a surveilance camera in areas where employees have a “reasonable expectation of privacy,” such as restrooms or locker rooms. Contact an experienced employment lawyer before investing in setting up a surveillance system.
The Benefits of CCTV Systems in the Workplace
If you’re considering installing a CCTV system in your business, chances are that you suspect a problem. There are a number of common problems that the presence of a surveillance system can address.
Theft and Shrinkage: No one wants to think that employees may be stealing from them, but the U.S. Chamber of Commerce estimates that U.S. businesses lose between $20 billion and $40 billion annually to employee theft. The ways that employees can steal from a business vary widely, and depend largely on the type of business. In many cases, employees may not even think of what they’re doing as “stealing.” A security camera can both deter employee theft and catch employees in the act, but they’re only one part of a solution to prevent employee shrinkage.
Harassment: As a business owner, you can, and usually will be, held responsible for allowing inappropriate employee behavior. It is your job to provide a safe working environment for your employees, and that includes doing all you can to prevent harassment, bullying and other inappropriate behaviors. The presence of a security camera can help reinforce the company’s determination to prevent those behaviors, as well as provide evidence if there is a charge of harassment made.
Adherence to Policies: Finally, CCTV systems are a great way to keep an eye on employees when you’re not around so that you can see how well they conform to the standards you’ve set for them.
Keep in mind that many employees are uncomfortable with the idea of CCTV systems monitoring their work. Think carefully about how to explain your decision to staff, but in the end, do what you think is best for your business.